Refund policy

Eurail /Interrail passes that have not activated, set the start date or used for a train may request a cancellation of your pass and apply for a refund.  All cancelations are be subject to a 10% fee.  This must be handled, within 11 months of the issue date.  
Email Railpass customer care team at:  support@railpass.com

IMPORTANT: Eurail Promotion Passes may not be refundable or exchangeable.  Please check the fare rules prior to purchasing.